Last reviewed September 2026
About Coxbench Hall Limited
Coxbench Hall Limited is the registered provider responsible for the services described within this Statement of Purpose.
Coxbench Hall Residential Home is owned and operated by Coxbench Hall Limited. The Company has been providing care since its incorporation in 1984.
Coxbench Hall Residential Home is the Company’s only registered care home and is not part of a wider corporate group.
Registered Provider: Coxbench Hall Limited
Registered Manager: Sarah Ballin
Address: Coxbench Hall, Alfreton Road, Coxbench, Derby, DE21 5BB
Telephone: 01332 880200
Email: office@coxbench-hall.co.uk
The organisation’s Board of Directors and management structure are set out within the Company’s organisational structure chart.
The Registered Manager, Sarah Ballin, is responsible for the day-to-day management and oversight of the registered care service and is supported by the wider management and care team.
Senior Care Assistants hold appropriate Level 3 qualifications or equivalent experience and qualifications. The majority of Care Assistants hold Level 2 or Level 3 qualifications, or equivalent qualifications and experience in Health and Social Care.
The Company is committed to ensuring that staff have the skills, knowledge, experience and competence required to meet the needs of the people who use our services.
Services Provided
Coxbench Hall Limited provides the following services:
Service 1 – Residential Care Home Without Nursing
Coxbench Hall Residential Home provides accommodation, personal care and support for older people.
Service 2 – Supported Living
The Company provides four self-contained supported living apartments located within the grounds of Coxbench Hall.
The supported living service operates separately from the residential care home, although tenants may choose to access activities and facilities available at Coxbench Hall.
Location and Facilities
Coxbench Hall is a converted Grade II listed Georgian building situated within approximately 4.5 acres of grounds, gardens and parkland in a rural location approximately five miles north of Derby.
The residential care home is registered to accommodate up to 36 residents aged 65 and over.
The home provides 36 bedrooms, including rooms that may be used as shared accommodation where this is appropriate and agreed with the individuals concerned e.g. couples.
Bedrooms are of an appropriate size for their intended use, with a number exceeding the minimum space requirements applicable to the service.
Thirty-four bedrooms have en-suite toilet facilities.
The home provides a range of communal and outdoor spaces intended to support residents’ comfort, independence, social interaction and wellbeing.
These include:
- Communal lounges and social areas.
- Dining facilities.
- Sensory garden.
- Accessible garden walks.
- Ponds and stream areas.
- Flower beds.
- Aviary.
- Outdoor seating and recreational areas.
- Activities and entertainment areas.
Residents are encouraged to make use of the gardens and communal facilities according to their individual preferences, abilities and risk assessments.
The home also has its own minibus, which is used for appropriate outings and activities.
Residential Care Service
The residential care service provides accommodation, personal care and support for older people whose needs can appropriately be met within a residential care setting.
The service aims to support people to remain as independent as possible while providing assistance with those aspects of daily living where support is required.
Support may include:
- Personal care.
- Assistance with washing, bathing and dressing.
- Toileting and continence support.
- Support with nutrition and hydration.
- Medication support and administration in accordance with individual needs and the Company’s medication procedures.
- Mobility and moving and handling support.
- Support with daily routines.
- Emotional and social support.
- Support to attend appointments.
- Activities and recreational opportunities.
- End-of-life care where this can be safely and appropriately provided within the service and in conjunction with relevant healthcare professionals.
The service is registered as a care home service without nursing.
Where a resident requires nursing intervention, appropriate arrangements will be made with community nursing or other relevant healthcare services.
If a resident’s needs change significantly, their continued suitability for the service will be reviewed with the resident, their representative and relevant healthcare professionals.
Where the home is no longer able to safely meet an individual’s assessed needs, appropriate discussions and arrangements will be made with the resident, their representatives, commissioners and healthcare professionals, as applicable.
Individualised Care and Support Needs
Coxbench Hall considers each person’s needs individually.
The home recognises that residents may have a wide range of physical, cognitive, emotional, social and healthcare needs.
Admission and ongoing care decisions are based on an individual’s assessed needs and whether those needs can be safely and effectively met within the service.
Consideration will be given to:
- The person’s wishes and preferences.
- Their physical health and mobility.
- Cognitive and communication needs.
- Personal care requirements.
- Medication needs.
- Nutrition and hydration.
- Continence.
- Emotional and psychological wellbeing.
- Behavioural support needs.
- Social and recreational needs.
- Risk factors.
- Healthcare requirements.
- The environment and facilities available.
- The skills, knowledge and competence of the staff team.
Where an individual’s needs become more complex, their care and support will be reviewed and appropriate professional advice will be sought.
Where necessary, the home will work with healthcare professionals, social care professionals, family members, advocates and other relevant services to ensure that the person’s needs are properly assessed and supported.
Healthcare Support
Coxbench Hall works with relevant health and social care professionals to support residents’ health and wellbeing.
Healthcare professionals who may be involved include:
- General Practitioners.
- Community Nurses.
- Nurse Practitioners.
- Allied Health Professionals.
- Physiotherapists.
- Occupational Therapists.
- Optometrists.
- Dentists.
- Audiologists.
- Podiatrists.
- Other specialist services as required.
Community nursing services provide nursing interventions that are outside the scope of a residential care service.
The home does not employ registered nurses to provide 24-hour nursing care.
Where a resident requires healthcare intervention, staff will work with the appropriate healthcare professionals and follow agreed healthcare advice and care plans.
Admission and Assessment
Coxbench Hall operates an assessment-based admission process.
Before admission, information will be obtained about the prospective resident’s needs and circumstances.
This may include information relating to:
- Physical health.
- Mental health and cognitive needs.
- Personal care.
- Mobility.
- Medication.
- Nutrition and hydration.
- Continence.
- Communication.
- Behaviour.
- Social and emotional wellbeing.
- Personal preferences.
- Existing care plans and risk assessments.
- Healthcare requirements.
- Funding arrangements.
The purpose of the assessment is to establish whether Coxbench Hall can safely and effectively meet the individual’s needs.
Where appropriate, information will be obtained from the individual, family members, representatives, social care professionals, healthcare professionals and commissioners.
The individual will be encouraged to visit the home before making a decision about moving in.
Where appropriate, prospective residents may be offered the opportunity to spend time at the home before admission so that they can become familiar with the environment, residents and staff.
Admission decisions will be made on an individual basis and will take account of the person’s needs, wishes, preferences, rights and safety.
Person-Centred Care
Coxbench Hall is committed to providing person-centred care.
Each resident will have an individual care and support plan that reflects their needs, wishes, preferences, abilities and desired outcomes.
Residents will be encouraged to participate in decisions about their care and daily lives.
Where a resident requires support to make decisions, appropriate arrangements will be made in accordance with the Mental Capacity Act 2005.
Where appropriate, family members, representatives, advocates and relevant professionals will be involved in care planning and review.
Care plans will be reviewed regularly and whenever there is a significant change in the resident’s needs or circumstances.
Independence and Choice
The home aims to support residents to remain as independent as possible.
Staff will encourage residents to participate in everyday activities and make choices about their routines wherever possible.
Residents are supported to make decisions about matters including:
- Daily routines.
- Personal care.
- Meals and drinks.
- Activities.
- Clothing.
- Visitors.
- Social activities.
- Use of communal and outdoor areas.
- Personal preferences and interests.
Staff will provide appropriate assistance while avoiding unnecessary restriction or dependence.
Activities and Wellbeing
Coxbench Hall provides a varied programme of activities and entertainment.
Activities may include:
- Social events.
- Entertainment.
- Exercise sessions.
- Falls-prevention activities.
- Outings.
- Seasonal events.
- Games and creative activities.
- Gardening.
- Music and reminiscence.
- Individual activities based on residents’ interests.
Residents are encouraged, but never forced, to participate.
The home recognises that meaningful activity can contribute to residents’ physical, emotional and social wellbeing.
Residents may also use the gardens and accessible walks according to their individual abilities and risk assessments.
The Company’s minibus is used to support appropriate outings and activities.
Resident Involvement
Residents are encouraged to have an active role in the running and development of the home.
Their views may be sought through:
- Residents’ meetings.
- Questionnaires and surveys.
- Individual discussions.
- Care plan reviews.
- Informal feedback.
- Feedback from relatives and representatives.
Feedback is considered when reviewing and developing the service.
Residents are encouraged to raise suggestions, concerns or complaints without fear of disadvantage or retaliation.
Privacy, Dignity and Respect
Coxbench Hall is committed to protecting every resident’s privacy and dignity.
Staff will provide care respectfully and in a manner that promotes independence and personal choice.
Residents are encouraged to maintain relationships with family and friends and to receive visitors.
Visitors are asked to respect residents’ routines, privacy and the needs of other residents.
There are no blanket restrictions on visiting times where a resident wishes to receive a visitor outside the home’s usual suggested visiting times, provided that this can be accommodated safely and does not adversely affect other residents.
The home aims to provide an environment that feels as much like the resident’s own home as possible.
Communication With Residents and Families
Coxbench Hall aims to maintain open and respectful communication with residents, relatives and representatives.
The home uses digital care-recording and communication systems to support care planning, information sharing and communication.
Where appropriate and lawful, residents’ representatives, including those with appropriate legal authority, may be provided with access to relevant care information.
Information will be shared in accordance with confidentiality, data protection legislation, consent and the resident’s wishes.
Supported Living Service
The supported living service consists of four self-contained one-bedroom apartments located within the grounds of Coxbench Hall.
The apartments are designed for single occupants or couples aged 50 and over.
The apartments provide step-free access.
Tenants have their own accommodation and retain their independence and responsibility for their home.
Pets may be permitted by prior agreement, subject to the suitability of the accommodation, the needs of the tenant and the wellbeing and safety of others.
Each apartment has access to a call system connecting with the main home.
Appropriate welfare contact arrangements are agreed with tenants according to their individual circumstances and preferences.
Tenants may choose to participate in activities and events at Coxbench Hall.
They may also choose to eat meals at the residential home, subject to availability and the applicable charge.
Equality, Diversity and Inclusion
Coxbench Hall Ltd is committed to equality, diversity and inclusion.
No applicant for accommodation or employment, employee, resident or supported living tenant will receive less favourable treatment because of a protected characteristic under the Equality Act 2010.
The home aims to ensure that services are accessible, inclusive and responsive to individual needs.
Reasonable adjustments will be considered where required.
Residents will be treated as individuals and their personal identity, beliefs, culture, relationships, preferences and choices will be respected.
Safeguarding
Coxbench Hall Ltd is committed to protecting residents and other people who use its services from abuse, neglect, exploitation and avoidable harm.
All staff receive safeguarding training appropriate to their role.
The home maintains procedures for identifying, reporting, recording and responding to safeguarding concerns.
Safeguarding concerns are reported to the appropriate authorities in accordance with legislation, local safeguarding procedures and the Company’s safeguarding policies.
Residents are encouraged to raise concerns and will be supported to do so.
Complaints and Feedback
Coxbench Hall Ltd welcomes feedback and takes all complaints and concerns seriously.
Residents, relatives, representatives and other people are encouraged to raise concerns with the Registered Manager in the first instance.
Concerns may also be raised with a Director or another appropriate member of management.
Residents have the right to raise concerns without fear of unfair treatment or disadvantage.
Complaints will be:
- Acknowledged appropriately.
- Investigated fairly and proportionately.
- Recorded.
- Responded to within the timescale set out in the Company’s complaints procedure.
- Used to identify opportunities for learning and service improvement.
Where a person is not satisfied with the response from the home, they may escalate their complaint in accordance with the Company’s complaints procedure and may contact the appropriate external body, including the Care Quality Commission where appropriate.
Care Quality Commission
CQC telephone: 03000 616161
CQC website: www.cqc.org.uk
Staffing
Coxbench Hall Ltd aims to employ staff who have the appropriate skills, experience, values and qualifications to meet the needs of residents.
Recruitment processes include appropriate pre-employment checks, references, identity checks and DBS checks where required.
Staff receive an induction and training appropriate to their role.
Training includes mandatory areas such as:
- Safeguarding.
- Moving and handling.
- Infection prevention and control.
- Medication.
- Health and safety.
- Fire safety.
- First aid.
- Equality, diversity and inclusion.
- Mental Capacity Act and Deprivation of Liberty Safeguards.
- Person-centred care.
Additional training is provided according to residents’ needs and staff responsibilities.
Staff competency is monitored and training is refreshed as required.
Quality Assurance and Continuous Improvement
Coxbench Hall Ltd is committed to continuously reviewing and improving the quality and safety of its services.
The Company uses a range of methods to monitor service quality, including:
- Audits.
- Care plan reviews.
- Medication audits.
- Incident and accident reviews.
- Safeguarding reviews.
- Resident feedback.
- Relative and representative feedback.
- Staff meetings.
- Training and competency monitoring.
- Health and safety checks.
- Environmental checks.
- Complaints and compliments.
- Regulatory and professional guidance.
Learning from audits, incidents, complaints and feedback is used to identify areas for improvement.
Review of the Statement of Purpose
This Statement of Purpose will be reviewed regularly and whenever there is a significant change to the services, management arrangements, facilities or regulatory requirements.
Where changes are made that require notification to the Care Quality Commission, the Company will ensure that the appropriate notification is submitted within the required timescale.
The current version of the Statement of Purpose will be made available to residents, prospective residents, representatives and other relevant people as appropriate.
Coxbench Hall Ltd. Organisation Structure
K. Ballin A. Ballin G. Winfield S. Ballin
Non-Executive Director Non-Executive Director Executive Director Executive Director/Registered Manager
C. Richardson
Executive Director
J. Dryden J . Wojcik R. Beard
Deputy Manager Office Administrator Accounts Controller
Senior Care Team
Care Team, Housekeeping Team, Catering Team, Utilities, Admin