Last reviewed February 2025
“The Company”: Coxbench Hall Residential Home is owned and run by Coxbench Hall Limited
“The Services”: (1) Care Home Service without Nursing (2) Supported Living Services
Coxbench Hall Residential Home is the Company’s only Home and not part of a Group, and the Services are carried on at Coxbench Hall, Alfreton Road, Coxbench, Derby DE21 5BB. The Board of Directors and the organisation structure of the Company are shown on the chart below. The Service Provider is Coxbench Hall Limited providing care since its incorporation in 1984. The General Manager is Louise Maxwell who has NVQ5 in Health and Social Care. All the Senior Care Assistants have at least NVQ or Diploma of Level 3 and the majority of our Care Assistants have NVQ2/3 or equivalent (e.g. Diploma in Health & Social Care). Mrs. Winfield (Finance Director), Miss Ballin (Director), Ms Maxwell may be contacted at the Home using the above address or telephone no. 01332 880200 or e-mail office@coxbench-hall.co.uk.
Coxbench Hall is a converted Grade II listed Georgian building set in 4.5 acres of parkland and gardens, in countryside approximately five miles north of the city of Derby. The Home is registered for thirty-six Residents of either sex over the age of sixty-five (accommodated in thirty-six bedrooms, three of which can be used as shared rooms). All bedrooms are of the size required by, and a number are well in excess of, the minimum requirement. Thirty-four bedrooms have en-suite toilets. Also located in the grounds of Coxbench Hall are four close-care apartments, accommodating single people or couples over the age of fifty. The Company also provides day care for local residents and has its own training facility, in the building adjacent to the Home.
The Service (1) is provided in the main Home, and the Company’s intentions are to provide care and accommodation for older people who are independent through to those who are highly dependent but excluding those who have advanced dementia and/or require twenty-four-hour nursing care. In some cases, the Company will accommodate persons with mild dementia. Nursing care is provided only to the extent that a Resident would receive in his or her own home by a visiting Community Nurse. Should a Resident’s health deteriorate such as to require a degree of nursing, then these are addressed on an individual basis. The Home is visited mainly by the doctors’ practice which is in the area, an optician, audiologist, chiropodist, physiotherapist, Holistic therapist, hairdresser and local Ministers.
Our admission procedure ensures that all Residents are first assessed for their suitability on the grounds of their needs and whether they would integrate successfully with our existing Residents. The Resident is encouraged to come for a guided tour of the Home with friends and/or relations to ask questions and to be sure of its suitability for him/her. Following that, the potential Resident is strongly advised to come for a free day, to become familiar with the Home and many staff, and to have the opportunity to discuss privately or in groups with existing Residents, to ascertain if the Home meets their needs. This takes away a lot of apprehensions which people often have.
We want to ensure that all our Residents feel completely “at home” and in capable hands, and to feel that life is still enjoyable with things to look forward to. We encourage Residents to be as active and independent as they are able, and therefore help them to help themselves. We are committed to encourage Residents to be involved, and have an influence on how the Service is run and developed. This is done by various means such as at Residents’ Meetings and by regular questionnaires etc. We employ staff who are qualified and of good character, and Care team are designated as Residents’ Key Workers for more individual attention such as shopping, sorting clothing, reading assistance for the partially-sighted, and further opportunity to learn about their requirements and hear their ideas.
We are committed to providing a variety of activities including entertainment and three times weekly falls prevention exercise sessions, we lightly encourage Residents to join in as they wish, because we recognise the benefits that activities bring. We have a varied and full entertainments and activities programme (we also have our own minibus for outings), and keep our Residents and their relations informed and involved with the ResHub software, questionnaires, general meetings and invitations to monthly Dinners and events throughout the year, as well as holding regular Care Plan reviews following our in-depth admission procedure. Residents are welcome to enjoy the sensory garden, ponds, stream, flower beds, aviary, activities and three accessible walks in the garden at any time.
We provide person centred personal care to each Resident according to the information we receive prior to and during the length of their stay with us. Meetings and the completion of documentation by/with Residents and/or their relations (and Social Worker if applicable) indicates for example what assistance the Resident might require during the night, getting up in the morning, bathing, at mealtimes and throughout the day. Individual requirements are discussed and put into action. Assistance required according to their health, which we are able to give as a Home without nursing, includes attending to medication, but Community Health visit to provide nursing care such as changing dressings. Our care is recorded digitally using Person Centred Software and care plans are shared with Residents Power of Attorneys.
We always respect the privacy and dignity of our Residents. We try to emulate our Residents’ own homes as far as possible, for example by asking visitors to avoid meal times unless they are joining the Resident for a meal, and not to visit before 10a.m. or after 9p.m. However, this is not restricted to these times as long as the resident is agreeable to the visits at other times.
The Supported Living Service (2) is provided to Tenants living in a building consisting of four self-contained one-bedroom apartments. These apartments are located in the grounds of Coxbench Hall and all have access without steps/stairs. The apartments are provided to persons aged fifty or over, as single tenants or couples. Pets are welcome with prior arrangement according to reasonable suitability. The monthly rental includes the benefit of a call system to the main home and are regularly contacted for their health and wellbeing. Tenants are welcome to join the Residents of the Residential Home for activities and special occasions. They can also join for mealtimes, but there is a charge for this.
The Company has a policy that no applicant for accommodation or employment, member of staff, Resident or Tenant receives less favourable treatment on the grounds the protected characteristics.
COMPLAINTS PROCEDURE Should any person have any cause for concern they are requested to bring this to the attention of the Registered Care Manager (Louise Maxwell), but are also at liberty to bring it to the attention of a Director and/or the Care Quality Commission which can be contacted at: Email – enquiries@cqc.org.uk or Telephone 03000 616161.
We take all complaints seriously and undertake to investigate and respond within twenty-eight days.
The Board of Directors reviews its Statement of Purpose on an annual basis and if there are any revisions the details of these are provided to the Care Quality Commission within twenty-eight days.
Coxbench Hall Ltd. Organisation Structure
K. Ballin A. Ballin G. Winfield S. Ballin C. Richardson
Non-Executive Director Non-Executive Director Executive Director Executive Director Executive Director
L. Maxwell – Registered Care Manager
Deputy Manager Office Administrator Accounts Controller
Senior Care Team
Care Team, Housekeeping Team, Catering Team, Utilities, Admin